on 21-07-2018 06:39 PM
We have our internet bundle at Mweb (8Mbps) but our line only provides 2Mbps so i contacted Mweb and they said that if i contact telkom to recreate our port or something our line would be fixed, i just wanted to know how true this is and if it will give us the 8mbps that we are paying for?
on 23-07-2018 10:27 AM
Sorry to see the happening to you - so frustrating . Unfortunately the community can’t really help with service issues , we’re customers like you in the forum ( no Telkom support agents here ).
Here are their support options :- https://community.telkom.co.za/t5/Announcements/Telkom-Service-Channels-How-to-get-Help/m-p/1768#M13
Call Telkom support 10210 first ( early 8 am best ) for advice re the port reset suggested by Mweb, and if necessary report a fault. Then if no joy send a detailed complaint to a Telkom media support team with your account refs and full details of the issue - their media teams are good for decent feedback & results :-
and email the same to firstname.lastname@example.org
Good luck , hope this helps .