Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Established Member
Posts: 5
Accepted Solution

Outgoing SMTP

I upgraded from a 2mbps line with another ISP to a 4mbps under the Home Unlimited option with Telkom, but emails won't send from smtp.dsl.telkomsa.net.

 

The puzzling thing is that all my email accounts on Microsoft Outlook send fine from my previous ISP smtp server setting, including the new Telkom email address I got as part of the Home Unlimited subscription.

 

The context is that I got a call from Telkom to say the upgrade had been completed and when I asked what to do to switch from the previous ISP to Telkom, the reply I got was that all I needed to do was to reset my router, so I switched it off for a while and switched it back on. The download line speed went up to over 3mbps but the upload speed was only about 0,4 mbps. I phoned the Telkom technical assistance line to get the outgoing server address and then went about setting up the new telkom email address which gave problems. On the Telkom chat line I got confirmation that I was running a 4mbps line but that my Telkom email address hadn't been properly activated and that this had been rectified. From that point on, I at least got the new Telkom email address working on the old ISP outgoing server setting, but no further than that.

 

Any guesses on what to do next to get smtp.dsl.telkomsa.net working as the outgoing server on my email accounts set up in Microsoft Outlook?

 

 

Frequent Contributor
Posts: 295

Re: Outgoing SMTP

What domain are you trying to send using the Telkom SMTP ie what is the part AFTER the @ sign?  

Established Member
Posts: 5

Re: Outgoing SMTP

telkomsa.net
Regular Contributor
Posts: 493

Re: Outgoing SMTP

Hi @hbenkenstein, another question, when you are sending, are you definitely connected with your ADSL? and not perhaps a mobile network?

 

Try either smtp.saix.net or smtp.dsl.telkomsa.net   (port 25 with no SSL or Authentication ticked).

If you are connected with another network, then use their SMTP (example MTN or Vodacom etc...)

 

Here is a link with different SMTP options in SA. You may even want to look into the Google option

 

http://www.uniwebserve.com/outgoing_smtp_servers_south_africa.htm

 

 

 

Frequent Contributor
Posts: 295

Re: Outgoing SMTP

[ Edited ]

This is what we use for my wife's smtp information for her telkomsa.net account:

 

smtp  server is smtp.dsl.telkomsa.net

Outgoing Server tab, SMTP requires authentication is UNTICKED

Advanced tab Outgoing server is port 25

encrypted connection is None

 

 

 

 

Established Member
Posts: 5

Re: Outgoing SMTP

Tx, you put your finger on it, the solution was to update username and
password on modem to connect to the Telkom ADSL
Member
Posts: 1

Re: Outgoing SMTP

Please excuse my ignorance but how and where do I go to view the smtp information.  I am not an IT person and outgoing mail been working fine for years.  My mails have not been received by recipients in last couple of months.

 

Please help me!

Frequent Contributor
Posts: 295

Re: Outgoing SMTP

Hello something's not correct with this because if your username & password is not correct you would have NO Interent connection.

 

You wouldn't be able to receive or send email or do any Internet browsing; video streaming etc

Established Member
Posts: 5

Re: Outgoing SMTP

The context is that username and password remained unchanged, set to
previous ISP and both subscriptions were running because it was the last
few days to the end of the month, and the Telkom Home Unlimited
subscription came online in that overlap period. The confusion only
arose because Telkom phoned me and said all I needed to do was switch
the router on and off, which was not the correct support instruction,
because the logical assumption to make, from the support instruction
given, was that the username and password had been updated by Telkom. I
asked on the Telkom chat line if the support instruction given by phone
was correct, and the answer I got, after being cut off three times while
typing to explain the context, was that the support instruction Telkom
gave by phone was correct. Because the chat line operators cut you off
while you are busy typing to explain the context, they give you the
wrong information, so you are left to your own devices to get the right
information, which is the point at which I joined the Telkom Community
to see if I could find the answer there. I eventually found the answer
by asking my previous ISP, and then posted the solution to the Telkom
community to add value to it.
Established Member
Posts: 5

Re: Outgoing SMTP

I looked at the Telkom website help option and phoned 10210 to get an
answer from Telkom Service, but that took 4 hours. The chat line is
responds in less than a minute, so try that.
About This Post
  • 9 replies
  • 4138 views
  • 2 kudos
  • 4 Contributors