on 11-11-2018 01:06 AM
on 11-11-2018 12:55 PM
So sorry to see what’s happened to you and wish I could share more hopeful news re your missing mail history, but our Telkom mailbox was also wiped during fibre upgrade. The ‘old’ mailbox was never retrieved, we now use alternative primary mail provider.
Unfortunately we can’t help with service issues ( we’’re customers in the forum) and Telkom won’t see your post here.
Try messaging a detailed complaint to a Telkom social media support team ( below) for decent feedback & response within 48 hours. Include your TIN numbers ( old & new), contract details, all refs / dates, and names of the relevant Telkom agents previously contacted. Also request confirmation of your Telkom user name and password - usually changed for contract upgrade.
and/or email to firstname.lastname@example.org
Then if no acceptable resolution is found you may want to consider submitting a formal complaint to ICASA :-
Must add that we battled with similar frustrations for a couple of weeks and lost all email history during fibre upgrade, but we've had zero issues with Telkom fibre for +1 year now.
Hope this helps you get connected soon , good luck - please do let us know what happens .