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Poor service and Sales

Telkom contacted me to sell the 20mb fibre upgrade to me. At first, I did not want to do it but the salesperson gave me a good deal. Now my contract shows 20mb but the line is still in the 10mb and strugeling to get telkom to get it upgraded because I am getting billed on the 20mb. I phoned about 6 times with no luck.

 

All reference numbers I have received.

 

Request - 4306669

28077631

341ATK300419

69ATK060519

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