on 24-08-2017 08:21 PM
We have a 10MB fibre uncapped line in Pretoria, Moreleta Park.
For months we've had extremely poor load times typically 6-11pm at night. All pages I visit take 3-5minutes to load (or more). Speedtest also takes a few minutes to load, but once loaded the line slams a perfect 9,7Mbs. Off peak and weekends are usually better but not always.
I've logged numerous calls, spoken to a dozen support staff members, had a technician out and even received a test account.
Still, the problem persists.
Does anyone have the same?
on 25-08-2017 07:40 PM
I have a 20Mb fibre installation (also in Moreleta Park) and the load times are just as poor. I am struggling to get through to Telkom as well. Any pointing in the right direction will be appreciated
on 27-08-2017 10:13 PM
I have posted a topic with title "Ping and Latency". I'm in Umhlanga, KZN.
I'm experiencing the same problem.
It manifests as long page loads, and speedtest.net behaves exactly as you described. Takes ages to get going, (or fails to get going), but once it goes it scores perfect speed.
On speedtest.net look at the measure for "ping time". Good ping times are in the 40 ms ballpark. I'm getting 3000+ ms.
on 30-04-2018 01:44 PM
Twe are moving from Faerie Glen to Moreleta park.
They told us that Fibre is not available in Moreleta Park.
We are trying to carry over our 20Mb Uncapped.
Do you have 20Mb FIBRE Line?