ADSL/VDSL/Fibre

[RB]

This is the tracert from CMD on my PC. It is clear that a configuration problem is happening. 

DNS is dropping Host resolve takes for ever. The call Desk tells me all is fine.

Where do I go from here to solve this problem. 

[hongkongpom]

Can't see your photo but if Telkom fibre works like ADSL vis-a-vis DNS then try changing the DNS in the ONT/router to 8.8.8.8 for primary and 8.8.4.4 for secondary and see if this helps