on 07-03-2018 11:59 AM
Im not sure whats wrong but i can connect to my wifi and it works but as soon as i connect my laptop to the modem the internet connection is slow. It takes forever to open my search engin. When i want to download something, like speedtest, it doens even go onto that page, just loads nothing more. Get them to refresh my line but the problem still there. Please can anyone give me advice.
on 07-03-2018 01:31 PM
Some details needed please , will try to help you -
Are you on a new Telkom installation or recent contract upgrade?
Is your internet connecting & working normally on your other devices ( on cable or wifi ) until you connect the laptop?
on 07-03-2018 01:37 PM
You are talking about two different animals.
There is the Wifi and the Internet.
You join the Wifi box and the Wifi box joins the Internet.
So your signal to the Wifi is perfect but the Internet signal is rubbish.
Has anything led up to this?
on 07-03-2018 01:40 PM
Its a new Installation, only been on for about a week.
The wifi works 100%
The cable i havent connected to anything else than the laptop. If i have my phone with me on wifi and i open the internet on both the laptop and my phone at the same time, my phone is faster, even with searching for things my phone is faster than the line. When im connected via the cable to my laptop i cant even download anything, the page never loads, show its loading but nothings happening.
on 07-03-2018 02:56 PM
Did Telkom install, configure the router & verify the line on their equipment ?
Your phone might be auto switching to cellular data if wifi internet is weak or off . See if you still get internet on the phone if its cellular data is switched off .
As Hongkongpom said, sounds like the issue is your line. A strong router wifi signal doesn't mean you're connected to internet, only that your wifi devices are seeing each other .
on 07-03-2018 03:11 PM
No they only installed it, i had to setup my router.
But i phoned them this morning and they said the line is fine, they cant pick up any problems on their side.
When i connect via my phone i always switch off my mobile data.