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Slow speeds and high ping (line dropping)

Hi, since a few days ago I am experiencing very slow speeds and high latency on my 2mb line.

 

The line drops constantly and I have to reboot my router to get it back to normal, it only lasts for 30 minutes max until it drops again.

 

I did report the fault (REF: 662CTK030517), speed up to 0.25 mbs and latency 1105 ms to my nearest speed test server.

 

Any help will be appreciated.

 

Thank you.

 

Regards

 

 

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