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Still no ADSL Line and it is more than 3 weeks and they are always offline!!

Is Telkom's service always so slow and pathetic.  3 weeks ago we applied for a ADSL line.  the vetting were done and we were infomred that it will take 7 to 14 days for installation.  After we received the sms, we have not heard from them since.  Everytime I phone for the past week they are offline???   Is this how their internet service also will be??   OFFLINE ALL THE TIME??

 

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