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Struggling to cancel ADSL

I had ADSL at my old residence but due to moving to a new town that is a high cable theft area I converted my package to LTE-A. The request was sent to the ISP to put the line back into the holding pool for Telkom to take back, the ISP confirmed that they moved the line somewhere around 20/10/18. It also has to be noted that while the ISP was busy with the request I went onto the Telkom portal to cancel the account, a few days later Telkom responded that the line is still with the ISP, not sure if something happend there. When I call Telkom now 1/12/18 to get them to cancel everything they tell me that there is something blocking them, that I need to get the ISP to convert the line to a voice line but the thing is this ISP doesn't have anything to do with the line anymore. The ISP also told me that this process is suppose to take at least 48 hours, not weeks. When I go onto the Telkom portal again, on step 2 it says "Request aleady logged".

 

Any advise anyone can provide as I am paying for something that isn't in use.

Valued Contributor
Posts: 847

Re: Struggling to cancel ADSL

Hi @Nico_L

 

Sorry to hear this - unfortunately can’t help much re service issues  - we’re customers in the forum.

 

I may be misunderstanding the details , but if your new LTE account is with a different ISP perhaps the Telkom contract can’t be cancelled until paid up to expiry date.

 

However,  if you cancelled the adsl contract on Telkom portal & received a ref number , call 10210 to log an accounts dispute ( early 8 am best)  and/or message an urgent complaint with your details & previous case refs to a Telkom media team for decent feedback & results. 

 

Facebook: TelkomZA

Twitter:   @telkomza

 

Hope this helps, good luck - please let us know what happens.

Member
Posts: 2

Re: Struggling to cancel ADSL

Hello @Kathy1

 

Thank you kindly for taking the time to respond with some insight.

 

I will do as you instructed.

 

Thx again

Member
Posts: 4

Re: Struggling to cancel ADSL

I have been Trying to cancel my ADSL Service for almost a year now. I don't even live at that Premises any more, I don't have any service from Telkom but they Keep on billing me R800 a month, I Also don't know wat to do anymore. I have mailed forms Logged calls, raised disputes, cancelled online still nothing. surely there should be something I can do because they are basically stealing money from me.

New Member
Posts: 1

Re: Struggling to cancel ADSL

My suggestion is that you approach the National Consumer Commission. I'm pretty sure just one email from them would suffice to get you resolution. The Commission contacts businesses at a senior level so they get effective and immediate attention. All the best
Member
Posts: 1

Re: Struggling To Cancel Telkom Home Line With ADSL

Complain Against Telkom

 

Could you please intervene on my behalf.

 

I have cancelled my Telkom line of 0119885720 with Telkom since 2017.

 

Every time I get billing from Telkom telling me that I needed to pay outstanding fees. Two weeks back (18/02/2019) Telkom billed me for an amount of R2102.71 and they said I should pay it if I have to cancel the line.

 

I did pay that amount of money and when I enquired about the cancellation of the Telkom Line they said I owe R385.00 which I also paid it on the 18 Feb 2019.up until today my line has never been cancelled.

 

Today I received and email with the billing of R431.39.Again they say I have to pay this amount before they cancel the line.

Until when should I suffer this shenanigans from Telkom?

Their Senior Management is nowhere to be seen.

When you go to Telkom shops you are not assisted either.

Yesterday (2019/03/03) I was at the Mall of the South and it was said that my account was cancelled but it is not true because today I received the billing. When I properly checked the screen shots from the Telkom Shop of Mall of the South I could see the dates as 2018.

 

When I pay the outstanding fees Telkom tells me they cannot cancel it unless I log on line on my so called “My Telkom”. And when I go to “My Telkom” on line as a point of entry towards the Cancellation of the account everything freezes and it is taking me nowhere.

 

The Telkom shops staff tells me that they do not have an internet to assist me. (This was said by Maponya Mall Telkom Shop and Mall of the South Telkom Shop)

 

Telkom is Hell !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Please assist me.

Fana Kubheka

Member
Posts: 2

Re: Struggling to cancel ADSL

I have the same issue. Cancelled adsl line on 31/5/18. Even got a reference number. They still keep on billing me. Even handed me over for collection. I explained to them the situation on many occasions, with no effect. I will not pay - never. Clearly the old SOE mentality is still there. They know nothing about customer service. Disgraceful
RKG
Member
Posts: 2

Re: Struggling to cancel ADSL

HI I TOO HAVE STRUGGLING O CANCEL MY SERVICE SINCE 20 MARH 2018, I HAVE BEEN TO TELKOM BRANCH IN POLOKWANE, I HAVE SPOKEN TO 3 PEOPLE FROM TELKOM AND WRITTEN MULTIPLE EMAILS, IN APRIL 2018 THEY ASKED ME TO PAY 5600.00 TO SETTLE THE ACCOUNT THEY RECIEPTED ME BUT HAVE CARRIED ON BILLING ME.THE ACCOUNT IS NOW AT 10 129.32, MY ACCOUNT NUMBER IS 337845532 CAN ANYONE AT TELKOM THAT CARES PLEASE HELP?

 

WE SHOULD BOYCOTT TELKOM!!!

Established Member
Posts: 24
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