on 30-06-2017 05:31 PM
on 30-06-2017 06:58 PM
Where you say "(slow speed no landline)"
My only contribution is that there is a pair of wires feeding your home's landline & DSL service. The landline needs both wires but DSL can survive on a single wire; albeit much slower than normal.
Your fault seems to show that one of the two wires feeding your home has become disconnected; cut or oxidised perhaps because or water ingress.
This cut could be anywhere from your home to the MSAN box.
However, the Telkom "tech" should be able to go to the intermediate points between you and the MSAN box and see where one of your wires in cut.
Failing that, they can use the second pair in your wire to deliver the service since the Telkom cable contains 4 wires.
on 06-07-2017 12:36 PM
Thank you for your quite logical response which i would gladly try, unfortunately i need to talk to a Telkom Technical Staff member who unfortunately behind call centre staff.
I have mentioned the matter to the agent he said he will add it to the fault comments and he noted that i am trying to get hold of a technical person who can give me more definitive answers.
To my suprise, an official Telkom response was posted as a reply to my compaint on the HelloPeter website saying my line is testing fine and if there is anything else required from me..................................
This was my response
Thank you for the response at least your technical staff have doubled my speed to 896Kbps after all the testing and a months worth of work on a line that should be closer to 10Mbps (by the way that what im paying for) and you ask me through a third party application if im still experiencing any problems. The correct protocol would have been to get directly in touch with me ....... not via HelloPeter. Then i would have politely told you NO im not even getting 1Mbps @ 21.30 on 5 July 2017.
Not once since this whole debacle have one staff member had the guts to contact me directly in order to receive feedback directly from me on the so-called work that they completed. Why leave a message on HelloPeter....... if i have not by accident just came back here tonight i probably would not have seen your message.......further evidence of your atrocious service delivery.
CAN SOMEONE PLEASE CALL ME TO ESTABLISH IF IM SATISFIED BEFORE TRYING TO CLOSE OFF THIS TICKET.
PLEASE I BEG OF OF YOU TO HAVE MY SERVICE RESTORED ..... a service by the way that im paying for
Yesterday only, i was informed that I may apply for an intergrated sim and use my DSL data while my service is down. I rushed out got my intergrated sim bought a 3G USB dongle, R500 later, connected up ........ saw my integrated data activated on the sim .............. and then
on returning home later and seeing the response on HelloPeter i realised that I have no speed via my USB Dongle ...... only to see this morning that I dont have an intergrated sim any longer just a fixed line and mobile service with no more data on the mobile service.....Yesterday the Portal reflected Integrated Data.... Today ???????????????????
What the hell is going on.................. I have bad copper.......no fibre........not even RAIN (LTA-E).............. what must I do
on 06-07-2017 12:54 PM
Busy chatting to on-line chat...................
12:42:21 PMSinovuyo: Thank you Noahmaan, i see on my side that the problem is with cables, there are cables that need to be replaced, they have ordered the cables and they replace them as they arrive ,what i have done on my side is reporting the matter straight to our manager review so that they can speed up the process for you.i humbly apologise for the inconvenience.you can always check the progress of your fault using our self help options on www.telkom.co.za our self help options ,is there anything else you require assistance with?
Now what was that HeloPeter response all about
Now on top of it I just got kicked by the Telkom agent who since that message said due to no response his terminating the chat..... but he did say i do have sim service available and i should restart my device ..... 1min later he said i was inactive look at the time of this post
on 07-07-2017 10:02 PM
lol replacing cables and they ordered it...gl bruh those cables are fictional they don't exist . you prob gonna wait 5years - never gonna happen.
Now say its true and they did order the cables...pray to jesus that someone spitefull doesn't delete your ref nrs which has happended to maaaaaaaaaaaaaaany times.
gl I feel for you.
on 11-07-2017 01:38 PM
Still getting the same old response....................................
Being ignored by online
Forced to cancel service with Telkom and now opting for LTE-A service with Chrytal Web.............waiting on my router tomorrow.
Telkom informed me that i must pay for my 30 day notice period for the non existing service to avoid penalty..........
Keeping fingers crossed for my last month of ADSL............... use it for all my outstanding updates