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Member
Posts: 3

TI Entertainment add-on does not work for me

[ Edited ]

I paid for the 'TI Entertainment' add-on through the usage portal, specifically for zero rated streaming of ShowMax on my Apple TV 4, today I find I'm capped after a weekend of streaming Showmax.

 

Has anyone actually got this add-on to work?

I've called Telkom to get this R99 refunded, I've been transferred to "Technical" but I don't have the time to wait for more than 15 mins on the line without a response.

 

Screen Shot 2016-03-14 at 11.50.12 AM.jpgScreen Shot 2016-03-14 at 11.49.57 AM.jpg

Frequent Contributor
Posts: 267

Re: TI Entertainment add-on does not work for me

howzit

 

you might want to send an email to telkom internet support for that one. email is support@telkomsa.net

Member
Posts: 3

Re: TI Entertainment add-on does not work for me

Ok, I've emailed into the endless abyss called Telkom email support, hoping for a response.

Frequent Contributor
Posts: 326

Re: TI Entertainment add-on does not work for me

I didn't know that ShowMax works on Apple TV 4 .... will try to find out more ...  40 gb over a weekend sounds like a lot, was this in HD?

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EPA
Member
Posts: 1

Re: TI Entertainment add-on does not work for me

Same problem. I went to a Telkom office where it was "activated" but still no joy. Does anyone actually know of a person successfully utilizing this add on?

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Regular Contributor
Posts: 400

Re: TI Entertainment add-on does not work for me

Very strange that you used 40GB as HD uses about 3GB/hr

Shows the add on as 0GB but does that mean you have 0GB left or they didn't credit you with your add-on data

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