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Telkom Tekies cause fault and dont fix it

Our exchange  box covers on the corner of the street was left open for days , then after some much needed rain my DSL line suddenly went from 10Mbps to 1.5 Mbps, My voice line went completely dead. I reported the fault to Telkom ticket# 74BRK0090216 I have had no feedback nor any call update after a week. I think Telkom should get some competition on the fixed line side in South Africa, maybe then they will do a better job of handling service compalints.

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