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Telkom WiFi Troubles

We set up a 4Mbps uncapped ADSL through Telkom with seemingly no trouble (apart from the technicians not knowing how to set up the router; we had to do that ourselves).

Later, we upgraded to a 10Mbps line and discovered that when we started our 4 meg line, someone had done something wrong and only given us 2Mbps. This was where the trouble started. By the end of the same day, 29/11, our internet had gone down. The router login page told us that the DSL line was no synchronised.

We called tech support, who didn't acknowledge us as a customer. There was no record of us.

The next day, sales staff told us that this shouldn't have happened but that we should "just wait" 24 to 48 hours.

We decided to visit a Telkom store, where a fault was supposedly logged, but when we attempted to track our reference number it shows a resolved mobile issue from 2012.

 

As of now, we have received no communication from Telkom despite being told to expect it and our internet is still not working.

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Posts: 819

Re: Telkom WiFi Troubles

Hi @GuguBela. Thanks for trying our Community. We are however not staffed as a Service Channel. To report a fault, we have a few options - 

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store

 

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