on 01-12-2016 06:49 PM
We set up a 4Mbps uncapped ADSL through Telkom with seemingly no trouble (apart from the technicians not knowing how to set up the router; we had to do that ourselves).
Later, we upgraded to a 10Mbps line and discovered that when we started our 4 meg line, someone had done something wrong and only given us 2Mbps. This was where the trouble started. By the end of the same day, 29/11, our internet had gone down. The router login page told us that the DSL line was no synchronised.
We called tech support, who didn't acknowledge us as a customer. There was no record of us.
The next day, sales staff told us that this shouldn't have happened but that we should "just wait" 24 to 48 hours.
We decided to visit a Telkom store, where a fault was supposedly logged, but when we attempted to track our reference number it shows a resolved mobile issue from 2012.
As of now, we have received no communication from Telkom despite being told to expect it and our internet is still not working.
on 02-12-2016 02:03 PM
Hi @GuguBela. Thanks for trying our Community. We are however not staffed as a Service Channel. To report a fault, we have a few options -