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Senior Member
Posts: 21
Accepted Solution

Telkom can not even handle a simple cancellation

Just as I thought I got rid of dealing with this terrible company (when I switched over to Wireless last month after ADSL started to go down the tubes), I am STILL waiting for an agent to contact me about the cancellation.  My notice day was 25/06/2016, and here I just received latest bill that goes until 15/08/2016.

 

Is there ANYTHING one can do to actually have an account cancelled... like ON TIME!??!?!?  This company is so terrible, it is laughable.

 

And yes, I emailed the correct email address WITH the Cancellation form completed in full (in case someone is going to ask if I have done that Smiley Happy )

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Senior Member
Posts: 21

Re: Telkom can not even handle a simple cancellation

I got this number now from the Sales department for the Cancellations:

012 533 5315

 

It just dies, doesn't even ring.  Does anyone know of a different number??

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Senior Member
Posts: 21

Re: Telkom can not even handle a simple cancellation

I will try contacting 10210 as well, also the support team on Facebook: TelkomZA and see if I get any luck there.... sigh  Smiley Sad

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Senior Member
Posts: 21

Re: Telkom can not even handle a simple cancellation

Does anybody recognise the email address networm@telkom.co.za ?

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Senior Member
Posts: 21

Re: Telkom can not even handle a simple cancellation

The solution in the end for me was:  Look telkom up on Facebook under https://www.facebook.com/TelkomZA

Drop them a message, they will ask you to send the completed cancellation form to networm@telkom.co.za and then they pick it up from there.

 

This way I got sorted within 24h (AND they backdated the cancellation to when I first sent my cancellation email), and not 3 weeks with nothing happenening when you email it to servcancellation@telkom.co.za.

 

So to sum up:

  1. Look them up on facebook
  2. They will ask you to email networm@telkom.co.za
  3. They pick it up from there and you are sorted ASAP
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Established Member
Posts: 10

Re: Telkom can not even handle a simple cancellation

Can someone from Telkom services, please speak one langauge. One consultant over the phone told me that I should go in to 

a Telkom store. The other told me, I should e-mail a copy of my ID and Account bill and e-mail it to servicescancellations@telkom.co.za. The next person tells me to fill in a form.  I can't believe what I got myself into. I have been struggling for the last month cancelling my ADSL line. What a Joke. 

 

I have decided not to pay Telkom bill. Then they can blacklist me. I don't give a F@%*.   There is not way I am paying for something

that does not work properly.                CANCEL MY FREAKIN LINE!!!!!!!!!! Why do you have to jump through hoops and fire?

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