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Member
Posts: 1

Telkom charging for packages that we didn't sign up for!!!

How is it theat Telkom can just decide to charge for a package when we didn't sign up for it. All we signed up for was the line rental and the ADSL rental. We have a VOX package and didn't need a Softcap and a Weekend Evening Planner.

 

We have gone to the shops and phoned in several times over the past two months, logged the issue, and asked on the TelkomZA facebook page and still NOTHING has been done.

 

We were told not to pay it and not to worry as it would be corrected on our next invoice but to our surprise it wasn't.

 

Who do i speak to to take this further?

Was the agent that took our call high when the package was set up incorrectly?

 

 

Moderator Moderator
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Posts: 819

Re: Telkom charging for packages that we didn't sign up for!!!

Hi @Jakesieboy. Thanks for asking the Community. This is however a service issue and this Community is a peer 2 peer support channel. We do not have service agents manning the forum. For service, please use any of these channels - 

 

  • Log and Track a Fault online
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
  • Download our App: 

 

 

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