on 23-05-2018 10:08 AM
on 23-05-2018 01:19 PM
Sorry to see this happening to you.
We try to help but we’re customers like you in the forum with no other link to Telkom.
If you can’t get help from 10210 support, you should send a detailed message with your fault refs to a Telkom media support team & request fault escalation, they’re usually best for good response & results (and/or email them) :-
email : email@example.com
Hope this helps, good luck.