on 19-07-2018 08:41 PM
Since being upgraded on Fibre from 10meg to 20meg I am unable to receive and send emails on Outlook. This happens on both my Laptop and Cellphone. Waiting 3 days now for Telkom to resolve.
on 20-07-2018 03:10 PM
Your mail password / username may have been changed in the upgrade . I hope the only issue is outlook settings etc, but meanwhile if you can login via Telkom webmail https://webmail.telkomsa.net I’d suggest back up your Telkom mail from there asap in case of further issues.
Telkom assured that my mailbox would be retained intact on a similar upgrade to yours, but it was replaced with a blank new mailbox in their system upgrade process. My mailbox was never retrieved - only my Telkom mail address was retained. I eventually gave up and now use another provider for primary mail.
Hope your outcome is much better - good luck , please keep us posted.