Important! Community will be closing.

Please go to gethelp.telkom.co.za
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Member
Posts: 3

Telkom unable to fix ADSL speed problem

I started having problems with a noisy telephone line. The tech came out and fix the noise problem, but it seems my 4Mbps line is now capped at 0.96Mbps. Every time I run the speed test it cant get higher than 1Mbps. I tried multiple ISP's and 3 other modems and the problem stays the same. I have logged 10 calls already about the same problem but they just get closed. I spoke to supervisors that assured me that they personally will solve the problem.

 

 t1.png

 

Below is the stats on my modem:

t2.png

 

 

Below is the speedtest done with only the modem and my wired PC connected:

t3.png

 

I would appreciate if anybody can help me or give me the contact details of a person in Telkom that can help me?

Highlighted
Member
Posts: 1

Re: Telkom unable to fix ADSL speed problem

Good day mate,  Can you possibly send me the pictures you attached to the post on a pm?  I cannot see them there on the post.

 

 

Thanks

 

 

Highlighted
Member
Posts: 3

Re: Telkom unable to fix ADSL speed problem

[ Edited ]

 

t1.pngt2.pngt3.png

 

t1.pngt2.pngt3.png

 

Highlighted
New Member
Posts: 2

Re: Telkom unable to fix ADSL speed problem

Im in exactly the same boat. Tearing my hair out. 6 months of this. 3 ISP's. 7 call outs. 2 modems. Countless hours of calls.

What area are you in?

Highlighted
Moderator Moderator
Moderator
Posts: 819

Re: Telkom unable to fix ADSL speed problem

Hi everyone, just wanted to remind you of the channels we have available to report service issues (as this forum is peer 2 peer support)

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store

 

 

About This Post
  • 4 replies
  • 1234 views
  • 0 kudos
  • 4 Contributors