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Posts: 3

Telkom unable to fix ADSL speed problem

I started having problems with a noisy telephone line. The tech came out and fix the noise problem, but it seems my 4Mbps line is now capped at 0.96Mbps. Every time I run the speed test it cant get higher than 1Mbps. I tried multiple ISP's and 3 other modems and the problem stays the same. I have logged 10 calls already about the same problem but they just get closed. I spoke to supervisors that assured me that they personally will solve the problem.




Below is the stats on my modem:




Below is the speedtest done with only the modem and my wired PC connected:



I would appreciate if anybody can help me or give me the contact details of a person in Telkom that can help me?

Posts: 1

Re: Telkom unable to fix ADSL speed problem

Good day mate,  Can you possibly send me the pictures you attached to the post on a pm?  I cannot see them there on the post.






Posts: 3

Re: Telkom unable to fix ADSL speed problem

[ Edited ]






New Member
Posts: 2

Re: Telkom unable to fix ADSL speed problem

Im in exactly the same boat. Tearing my hair out. 6 months of this. 3 ISP's. 7 call outs. 2 modems. Countless hours of calls.

What area are you in?

Moderator Moderator
Posts: 819

Re: Telkom unable to fix ADSL speed problem

Hi everyone, just wanted to remind you of the channels we have available to report service issues (as this forum is peer 2 peer support)


  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store



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