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Transfer of data when service is faulty

Good day. My internet service is down from Thursday, 26 November 2015. I have 11,25g data left, which expired @ 00:00 tonight. What can I do to have this data transferred to December because I could not use the internet due to service not available

 

Thanks and Regards

 

Gerald

Senior Member
Posts: 32

Re: Transfer of data when service is faulty

Hey 

@Gerald 

 

My best advice i can give you on this is to contact live chat support and tell them the problem you have experienced 

I hope they will transfer the data for you as 11.25 gb is quite a lot for anyone who does not have uncapped!

Member
Posts: 2

Re: Transfer of data when service is faulty

Thanks for the advice, but I cannot get hold of any agent Smiley Sad

 

Senior Member
Posts: 32

Re: Transfer of data when service is faulty

@Gerald try using some other methods of contacting them

 

Just keep in mind it is a really busy time of the year for everyone they will get to your problem believe me!

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