on 22-06-2018 10:13 PM
Try 10213 early 8 am - that was the quickest route for our similar fibre upgrade last year. If no joy you could visit their store & speak to a consultant
Your password / username might change on upgrade - just saying in case you lose connection when they process the upgrade in their system.
We upgraded fibre to uncapped / higher speed , then had connection drops as didn’t know the password had changed . 10210 support helped with new password .
All very frustrating at the time - but on the positive side all has been great since Telkom’s system updated our upgrade details between their divisions .
Good luck , hope this helps.