on 17-11-2016 12:10 PM
A client has asked me to fix this issue. It is a telkomsa.net email. i have tried all the variants of telkom smtp settings.
From 15/11/2016 my client can not send any outgoing e-mails. i searched for the various smtp settings. Tried all of them with no luck.
Phoned telkom customer care yesterday (16/11/2016), changed the password it logs onto the server but can not send any outbound mail.
i was then told that it would be escalated so still awaiting their call. prior to the 15th everything was working fine. the error is 0x800429 roughly and it says i must contact admin or isp. any help would be greatly appreciated. Thanx in advance.
on 28-11-2016 09:20 AM
Hi @Slevinsky I've experienced this error myself some time back. It was due to an update at the time. Not sure if it was for Windows or my AV. It wanted me to authenticate even though no authentication is needed. I too tried all possible fixes, removing the account, closing MS Outlook, and adding the account seemed to work.
Are you using ADSL or LTE. For ADSL use smtp.dsl.telkomsa.net
For LTE use smtp.saix.net
Hope this has been sorted already.
on 28-11-2016 09:27 AM
on 27-02-2018 04:28 PM
having same problem, on my iphone can receive settings from my telkomsa account but can't send messages, they sent me to apple? changed all relevant settings numerous times, says that server rejected, really need to send mail from my phone for this e-mail account. Please help
27-02-2018 05:30 PM - edited 27-02-2018 05:34 PM
You need to change the smtp setting on your phone to the smtp server name of your cell phone provider
e.g. if MTN, use mail.mtn.co.za
Also try changing the outgoing port from 25 to 587 with no encryption
on 22-05-2018 04:11 PM
I'm having the exact same issues, whether I'm on the desktop or mobile outlook app, or using webmail on the browser, I can no longer send emails from my Telkomsa email address, it's been months now
on 22-05-2018 06:16 PM
Ok if you can't even send mail from the do messaging webmail page then the problem is with your account.
Try resetting your password. Using webmail is the sanity check if it doesn't work here then it will NEVER work.
on 14-08-2018 05:05 PM
Hi. I have been experiencing the same problem of being able to receive but not send emails from my telkomsa.net mailbox.
Both from Outlook express and using the webmail portal. From the webmail portal it can send to some addresses like gmails, but not yahoo.
Were you able to find a solution to yuor problem?
13-11-2018 10:50 AM - edited 14-11-2018 07:51 AM
Can you please help me. I have been unable to send Email for some time . I am using a SAMSUNG S7 for all my transactions.