on 07-09-2018 09:29 AM
I have been trying to get my internet back for 2 months now since it has been mistakenly cancelled. I have called the call centre numerous times and they have assured me that they placed the order. Everytime I call back to check the progress on the order they tell me that the order was not correctly placed.
I was then told to call back to cancel my previous order then to place another order. I have done that a few times now and my previous order has not been cancelled. I cannot make a new order until the previous order is cancelled but they dont seem to know how to cancel an order as well. Please help on the way forward.
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on 08-09-2018 04:58 PM
Sorry to see your plight, but we’re customers in the forum - only Telkom can attend service issues on their support channels :- Telkom Service Channels: How to get Help
As you’ve had no joy from the call centres, send a detailed message to a Telkom media team for decent feedback & results. Include your order number with any case refs you were given.
and/or email the same to firstname.lastname@example.org
Hope this helps, good luck.