on 25-06-2018 09:31 PM
on 26-06-2018 10:03 AM
The forum can’t really help with service issues (we’re Telkom customers like you - no other links).
Sorry to see what’s happening …. yep, new installation can be beyond frustrating waiting at home with zero feedback.
Call centres not much help to you - they can’t contact technicians . Better to message your details with order number, dates, TIN number & all your refs to a Telkom social media support team - they usually speed things up with decent results / feedback.
Request urgent escalation and tell them you’ve already been billed for the Home Unlimited package. The next technician will install your router & activate adsl at exchange.
* Facebook: TelkomZA
* Twitter: @HelloTelkom
And email the same to email@example.com ( that worked for us ).
Hope this helps a bit - seems infinite patience is mandatory.
Good luck, let us know what happens.