Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Member
Posts: 1

Upgrade to 10mb line

We requested an upgrade of our line from 4mb to 10mb instore at Cresta on Saturday, 6 Feb. This was after confirmation that the exchange supports 10mb connectivity.

 

The lady from Telkom advised that it would take an estimated 48 hours for the line to reflect the upgraded speed. We have not noticed any difference in line and have rebooted the router repeatedly to see if this would resolve the problem. 

 

Please can you investigate whether the request has been processed and whether we should expect improved connectivity?

Moderator Moderator
Moderator
Posts: 819

Re: Upgrade to 10mb line

For service related queries, please make use of the following channels - 

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10120 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
output_Svao80.gif
About This Post
  • 1 reply
  • 1709 views
  • 0 kudos
  • 2 Contributors