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When Self Install is NOT requested, but Telkom is convinced that you are going to Self Install!

Reference Number 135681578 - We keep on running into a brick wall as far as trying to convince Telkom that we did NOT request to Self Install an ADSL line to our PC for Internet use, but want them to send round a technician to do it for us. Everytime we speak to someone at Telkom, it seems that because THEIR system says we are going to Self Install, nothing can happen.

 

Apart from walking into a call centre, and holding everyone at gun-point until something is done (which is a bit extreme), what else can we do?

 

Answers on a postcard to....

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Re: When Self Install is NOT requested, but Telkom is convinced that you are going to Self Install!

@fransmulder this forum is for peer 2 peer support. Members here can maybe guide you through the settings of the router to get you up and running.

 

What this site is not for is for Service queries. For that you need to contact the tranditional channels:

 

Should you wish to speak to Telkom, we have a few option to suit your needs.

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10120 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
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