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Why we getting such bad service?

Fault 86CTK291017. I been having a problem on my line for 7 weeks, my phone line went down 4 weeks back and now when i check again my line is working, nobody phoned or nothing to find out what is actually happening or when they coming to fix, my speed is so bad and my line is still noisy from day 1, when are you guys helping? and when are getting better service?
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