on 25-06-2017 12:14 PM
I can see by my daily data consumption emails from Telkom that I'm losing data at a rapid rate, yet I've been away for 3 weeks and my house is locked up with no one there! I can only presume someone has hacked my connection and is stealing my data?
Is there a way I can change my ADSL password remotely??
Need advice urgently, please, anyone?
on 26-06-2017 09:08 AM
This might help?
To set up remote management:
on 26-06-2017 09:51 AM
Hello there you have two answers.
You have not been clear in your question about what you want to do.
If you want to change your Telkom ADSL account password (which also accesses your Telkom email) then follow my link.
If you want to change your Wifi access password then follow the other answer
on 26-06-2017 10:27 AM
Thanks for your reply. Sorry if confusing - I explained in my original message that I am overseas and have been notified by the daily data consumption email that Telkom sends that my data is disappearing fast - it's now exceeded its cap and is consuming beyond that! Yet, my home is locked up and no one is there!! So my question was asking if there's any way I can change my ADSL router's password so that whoever is hacking my connection can be blocked.
I tried your suggestion for remote management, but alas, it seems that I need to be connected to my router's network to make any change. Unfortunately I'm on the other side of the globe right now, so it can't help.
Here's the message I get when I click on that link:
"You are not connected to your Router’s WiFi network. To access routerlogin.net, your device must be connected to your Router’s WiFi network. Check your current connection and try again."
But thanks anyway for trying.
In the past 36 hours I've sent three desperate emails to Telkom's help centre asking for urgent help, but they don't seem to have read them - ?!!