on 25-05-2018 07:39 AM
on 25-05-2018 11:46 AM
Sorry to hear this - awful frustration when call centre agents don’t help. Unfortunately the community can’t really help as we’re Telkom customers like you, but you could view your Telkom package details on their customer portal here :-
If that doesn’t help post a query to Telkom social media- their support teams respond quickly with decent feedback:-
Hope this helps.