29-01-2018 09:04 PM - edited 29-01-2018 09:09 PM
Hi @waja786 and welcome to the Telkom Community forum ,
Definitely not on 10/1Mbps. If you just signed up, it may take upto 48hrs if not a little longer. O_o.
Can you give us more info here, ISP package and also if you can paste your router stats here :-) ?
**Only read if you not sure how to get router stats**
On Windows, go to start >> Run >> type CMD >> type ipconfig then note the default gateway IP.
Once you have that, head to your browser and enter the numbers from before followed by
Password: password [Note: all must be in lowercase letters]
These are default login cridentials so may have changed if you get an error.
Look for a tab that will display info such as your linespeed etc.
** Still not sure in getting it, just shout with router make and model and we will assist.
Being about a kilometer from the exchange certainly helps.