on 23-03-2017 11:31 PM
I'm having that same problem. Upgraded from 2mb to 4mb.
Used to get around 1.6 on my 2mb line, now sitting at about 2.2 consistently on the 4mb line.
Telkom guy came out today with his modem and got about 3.6
I updated the firmware on my D-Link DSL-2750U modem, it is definitely capable of at least 4mb.
The Downstream Line Rate shows up as 4090kbps.
I also called Telkom and they confirmed that both the line and my uncapped data account are showing 4mb, but I'm still only able to get 2mb.
I basically have the exact same issue as this guy below (see link), but Telkom says my uncapped data account is on a 4mb speed
At wits end, have reset my modem and internet account, refreshed ports, etc. and still nothing better than 2.2
It starts of at around 3 and then just dies afterwards
on 26-06-2020 10:47 AM
I applied for a 10mb line after the lady on the phone told me it was available. They came and installed a 4mb line. They admitted it was their fault but it is now 4 weeks later and no-one seems to know how to upgrade the line to a 10mb line. After about 10 phone calls my request it always "escalated" to a manager and they promise to call me back, which never happens. Is there maybe a direct line to a manager that I can call to sort this out?