on 01-03-2018 12:49 PM
Our Community was launched as a peer 2 peer support channel. What does that mean?
It means that this forum is for customers to help each other with issues using your collective "crowdsourced" knowledge and experience.
Telkom DOES NOT man this forum with Service Agents, so please do not report your service issues here expecting an agent to attend to it. Also, this platform is not a complaints channel. Rather, it is a constructive and helpful place where your peers can offer advise and help each other.
on 27-03-2018 04:43 PM
Dear Community Manager,
Thank you for your explanation, but you do not offer a solution to something you clearly know enough about. How do we submit official complaints? What is the turnaround times that we can expect to ensure that we also manage our expectations?