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Community Manager
Community Manager
Posts: 139

Community is peer 2 peer

Hi Everyone


Our Community was launched as a peer 2 peer support channel. What does that mean? 


It means that this forum is for customers to help each other with issues using your collective "crowdsourced" knowledge and experience.


Telkom DOES NOT man this forum with Service Agents, so please do not report your service issues here expecting an agent to attend to it. Also, this platform is not a complaints channel. Rather, it is a constructive and helpful place where your peers can offer advise and help each other.


Some pointers:

  1. First use the Search function before posting a new topic.
  2. Post in the most relevant board to your question.
  3. Do not latch onto another conversation with your new problem. You will be hi-jacking another members thread and cause the conversation to deviate from the original topic.
  4. Be friendly
  5. Help others
  6. Give credit where credit is due (Give Kudos and Mark answers as Solutions)



Community Team


New Member
Posts: 2

Re: Community is peer 2 peer

Dear Community Manager,


Thank you for your explanation, but you do not offer a solution to something you clearly know enough about. How do we submit official complaints? What is the turnaround times that we can expect to ensure that we also manage our expectations?


Disappointed Customer,

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