on 01-03-2018 12:49 PM
Our Community was launched as a peer 2 peer support channel. What does that mean?
It means that this forum is for customers to help each other with issues using your collective "crowdsourced" knowledge and experience.
Telkom DOES NOT man this forum with Service Agents, so please do not report your service issues here expecting an agent to attend to it. Also, this platform is not a complaints channel. Rather, it is a constructive and helpful place where your peers can offer advise and help each other.
on 27-03-2018 04:43 PM
Dear Community Manager,
Thank you for your explanation, but you do not offer a solution to something you clearly know enough about. How do we submit official complaints? What is the turnaround times that we can expect to ensure that we also manage our expectations?
on 10-05-2019 07:47 AM
I have ported from voda to telkom all been good till few months back, network just disappears returns disappears without even knowing whats wrong, went to nearest branch without any help was told to contact switchboard ,been struggling to use my phone since most time the network is showing no sim card been thinking of porting back to voda cause i dont wanna struggle with network anymore