on 26-03-2019 12:19 PM
My email address which I have had for the past 10 years was cancelled and Ihave lost all information, accounts sent and much needed history.
We specifically asked and received confirmation that they would not cancel my email address when we cancelled out landline.
I need the information stored in my email account URGENTLY.
Please can anyone tell me if there is a technical department who could help me to retrieve the information????
on 09-04-2019 02:57 PM
Precautions with the email accounts.
Telkom offers email accounts but not as managed service meaning you are responsible for setting up your POP3/SMTP on your local machine set to download emails.
Contact telkom see if they have backups of your profile data on their mail server. if not try preventing this in future by downloading your emails locally.