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Member
Posts: 1

Bought airtime and did not receive it.

I bought airtime using my Capitec App and never received the airtime. Has anyone else had this problem and got help? 

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New Member
Posts: 1

Re: Bought airtime and did not receive it.

Hi Bina. The same thing just happened to me now. Who do we contact for this? 

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Member
Posts: 3

Re: Bought airtime and did not receive it.

Hi I also bought airtime today and 1G but I did not receive it.
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Member
Posts: 2

Re: Bought airtime and did not receive it.

same thing happen to me, who do we contact

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Member
Posts: 2

Re: Bought airtime and did not receive it.

same here, who do we contact to resolve this issue

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Member
Posts: 1

Re: Bought airtime and did not receive it.

Been trying to contact customer service about this and no-one is answering
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Member
Posts: 1

Re: Bought airtime and did not receive it.

I bought 2GB this morning via cellphone banking. It has yet to come through. I have tried the customer service, no luck there. Anyone recieved feedback yet?
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Member
Posts: 3

Re: Bought airtime and did not receive it.

No feedback, I even tried to go to Telkom shop they are unable to help instead they are asking me to call the customer service.
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Member
Posts: 4

Re: Bought airtime and did not receive it.

I bought airtime on the 5 May 2020, from my Capitec Bank account. Still has not reflected.  I call the centre and they said the problem that they hade with Capitec bank purchase  has been resolved.   I was told forward my bank statement and ID to them.  Foolish me the bought airtime again, still nothing reflecting!!!! This is frustrating, Telkom should notify customers that they cannot do bank purchase for airtime.  Instead of informing that the problem is resolved.  Is anyone outthere having the same problem.

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Member
Posts: 4

Re: Bought airtime and did not receive it.

its frustrating!

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