Good news. I discovered today that www.wootware.co.za was working on my patched DNS settings, so I revisited the DNS settings and set them back to default, and a test of the problem sites that I knew of revealed that they are all working. So, it looks as though the Telkom DNS problem may have abated.
Also on the positive side, a contractor from Telkom arrived today and installed an LTE antennae, and it works well - so far the download and upload speeds are much improved, and consistent.
On the negaive side, or perhaps we can call it the "advice side".. This has taken a long time to resolve, and the feedback from Telkom during the process has been very poor. Keeping your customers informed of progress should be one of your key objectives - that's what service is all about. I'm sure that at some stage I'll get a message through facebook, or this forum, or an SMS, informing me/us that the access/DNS problem is resolved, but it will improve the confidence of all of your customers if the feedback, even if not all that positive, is given on a regular basis.
