on 12-01-2017 02:53 PM
Cant access https://www.atwork.co.za/login
It is the financial planning software i use for work, daily, all day...
Stopped working Monday this week.
I am having to hotspot my cellphone to get access to this site - works from any other wifi network or cell hotspot on MTN and Voda.
Literally only have the ptoblem when on the Telkom LTE router
on 12-01-2017 04:09 PM
Hi, like I said, there are some DNS issues in the Durban (New Germany) area as well as Bellville and Bronberg.
If you pick up any of the following DNS on your connection, please try and change to one of our other DNS sites.
Change to the following addresses
on 13-01-2017 06:45 AM
on 13-01-2017 07:33 AM
We have had same experience since mid-December 2016 where key websites cannot be accessed, some being university sites, banking sites, etc. We are in the Glenwood, Durban area. We do have a fault ticket still open but no technician has made contact with us. Please help urgently. We have uncapped LTE.
on 13-01-2017 06:12 PM
We have the same issue, also in Durban. It has been about 4-5 weeks of frustration. Call centre staff say there is nothing they can do, but they know it is a problem. It may be coincidence but all the sites I cant access are https, however it doesnt apply to all https connections. I cannot change the DNS server because the Huawei router that was provided with my LTE contract doesnt have DNS server settings.
on 16-01-2017 01:17 PM
I have the same problem, Playstation Network is not working BUT more worringly MY Business FNB payments not being authorized. Yet It works on my CellC LTE connection. I have Telkom LTE. I tried the DNS settings, yet still no help. Telkom PLEASE help. Wthout Business FNB , my Business is badly affected.
16-01-2017 03:32 PM - edited 16-01-2017 04:57 PM
I have played with this for days now, trying to find a pattern. It's very erratic, but some sites consistently will not open:
- Wootware is never accessible,
- Sky news is often not accessible,
- Adobe Africa is often not accessible,
- BBC was unavailable, but now is.
- University of Cape Town is not available.
This is AFTER I changed the DNS address from automatic to those listed in your message (Because I an in Durban, I have used 22.214.171.124).
I agree with other frustrated users, though. This is not good enough. Surely Telkom's DNS issues should not be allowed to become problems for your customers for so long.
17-01-2017 07:25 PM - edited 17-01-2017 07:37 PM
With the hope that Telkom may have repiared their internet domain, I reset the DNS settings to default (obtain automatically). Same old thing - many sites are not accessible, or are very slow:
THEN..... I set the DNS again, this time to Johannesburg (126.96.36.199) and "Hey Presto" things are much better - all sites above (EXCEPT FOR WOOTWARE) suddenly work.
I hope the technicians will find this helpful. Of course, it is not a satisfactory solution to have to set one's own DNS, and I no longer have the benefit of DNS redundancy, so please do not take the foot off the gas! Please message me when the technicians have an answer.