Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
Established Member
Posts: 8

Re: Cannot connect to certain sites

[ Edited ]

Good news.  I discovered today that www.wootware.co.za was working on my patched DNS settings, so I revisited the DNS settings and set them back to default, and a test of the problem sites that I knew of revealed that they are all working.   So, it looks as though the Telkom DNS problem may have abated.

 

Also on the positive side, a contractor from Telkom arrived today and installed an LTE antennae, and it works well - so far the download and upload speeds are much improved, and consistent.

 

On the negaive side, or perhaps we can call it the "advice side"..  This has taken a long time to resolve, and the feedback from Telkom during the process has been very poor.  Keeping your customers informed of progress should be one of your key objectives - that's what service is all about.  I'm sure that at some stage I'll get a message through facebook, or this forum, or an SMS, informing me/us that the access/DNS problem is resolved, but it will improve the confidence of all of your customers if the feedback, even if not all that positive, is given on a regular basis.

Moderator Moderator
Moderator
Posts: 814

Re: Cannot connect to certain sites

@Turckfg, thanks for the feedback, and agreed about keeping everyone updated. In this case the issue was a DDOS attach in London that affected our network so feedback was limited. Glad all is Ok though.

output_Svao80.gif
Established Member
Posts: 8

Re: Cannot connect to certain sites

Thanks NC....   Darn DDOS!

New Member
Posts: 2

Re: Cannot connect to certain sites

I was having this problem, I'm now using https://support.opendns.com/hc/en-us/articles/228007207-Windows-10-Configuration-Instructions

It seems to be working now. Was also able to connect to sites via a VPN.

 

Although a DNS flush might be the only thing needed.

 

https://support.opendns.com/hc/en-us/articles/227988627

New Member
Posts: 2

Re: Cannot connect to certain sites

I was having this problem, I'm now using https://support.opendns.com/hc/en-us/articles/228007207-Windows-10-Configuration-Instructions

It seems to be working now. Was also able to connect to sites via a VPN.

 

Although a DNS flush might be the only thing needed.

 

https://support.opendns.com/hc/en-us/articles/227988627

Member
Posts: 1

Re: Cannot connect to certain sites

Hi Telkom

 

I'm having the same problem, can't access telkom websites, pls help on how do i change the DNS i'm using the LTE

New Member
Posts: 1

Re: Cannot connect to certain sites

Hey did you manage tohave the problem resolved? I also started getting a similar problem today. Can't access Battle.net sites and games. 

Member
Posts: 3

Re: Cannot connect to certain sites

Since today I also can't connect to a certain site (it's just a normal motorbike site - not gaming). It has worked until yesterday. I chatted with 2 Telkom agents today but no luck.

 

I'm on the Telkom LTE 20Gb + 20Gb (nightsurfer) package using the Huawei B315s- 936 router. Software is up to date. Using the 2300Mhz band. I have 2 external Poynting antennas - signal is very good.

 

The website I'm trying to access is: http://www.wilddog.za.net/forum/

 

From today I can't access this site. I'm in Cape Town Northern Suburbs area (De Tyger).

 

Please help - I'm desperate!!!!!

Cp7
Member
Posts: 2

Re: Cannot connect to certain sites

 
Cp7
Member
Posts: 2

Re: Cannot connect to certain sites

Have you been helped? I am also having this problem in Howick KZN. I can't access wordpress and cPanel which I use for my business when on telkom internet. I can still access everything if I use Vodacom or FNB data.
About This Post