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Posts: 2

Cannot reset password

I have been trying to reset my password for a few days now but have been unsuccessful.  I have submitted a password reset request and recieved my temporary password with a link to reset the password on customerportal.telkomsa.net  However, none of the passwords I enter are accepted. I am following the rules - at least 1 uppercase, 1 lowercase, 1 number and 1 special character.  Anyone else have this problem?

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Posts: 847

Re: Cannot reset password

Hi @Kesh


Welcome to the community.  We’re customers in the forum so you may need to direct your enquiry to Telkom - options here  :-



Hope you came right last week,  otherwise just call 10210 -  they’ll reset the password for you on the call  ( early 8 am best to get through) 


Good luck … 

Posts: 2

Re: Cannot reset password

Thanks Kathy. I did eventually call them and the password was reset via an SMS. However, they did not address the issue itself!
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