on 19-02-2016 09:16 AM
Checking on this issue there seems to be two possibilities to address this:
on 19-02-2016 10:17 AM
@ThomasSchmidt Hi, maybe you can flesh out your discription with more details in order to give members more to work with.
eg. is this forwarding within a mail client like Outlook, or are you trying to add a forwarder onto a mailbox? What settings do you currently use etc....
on 25-02-2016 12:43 PM
I am not closer to a solution. From my ipad Ican send a email like this one. If I want to to forward an received email to someone else ai get the following message "the server smtl.dsl.telkomsa " cannot be connected or this server does not support relaying of a message. I can do it from my gmail email on my IPad. I have tried to chande server as suggested but still same problem. I use gmail accont as my default now but have now 45 emails in outbox that I can manage to send to any one.
Thank you for your response. Regards
on 25-02-2016 02:00 PM
@ThomasSchmidt when you forward, are you sending FROM telkomsa.net or FROM gmail.com?
If you are connected with ADSL (Wifi) on your iPad, then you can send @telkomsa.net emails using smtp.dsl.telkomsa.net.
If you connected with say Internet Solutions, MTN, Neotel, Vodacom 3g etc..., then you cannot send on that Telkom SMTP. You will need to use that networks SMTP settings. Vodacoms SMTP will not relay telkomsa.net email on its server.
If you are connected with ADSL/3G, you will be unable to send @gmail.com email using the Telkom or Vodacom SMTP servers. Those servers do not allow you to relay a 3rd party email address on their network as this is to stop you from spoofing and therefore limit SPAM.
Getting multiple email accounts to work using multiple networks can become tricky
on 08-08-2018 02:02 PM
Re: Cannot send e-mail
Cannot forward messages received to other email adress because " server does not allow relaying messages". I have this problem since 06-08-2018 Telkom cannot help to restore.!!!!!! Please help.
on 10-11-2018 07:37 AM
Telkom is hosting my company's domain and Emails. I have not been able to receive nor send emails from 17 October 2018 to date. I have been on the phone since then with both 10217 and 10210 including daily emails to hostmaster and support. I have seen and heard mediocrity at its best. The common answer is that "we are aware of the problem and telkom emails are down".
on 19-11-2018 02:30 PM
5 WEEKS NOW ARE EEVRYTHING POSSIBLE TRIED INCLUDING CANCELLING MY ACOUNT AND RE-ACTIVATING TWICE AS WELL AS CREATE A SECOND ACOUNT - THE SECOND NEW ACOUNT NOT EVEN USED DOES NOT WORK.
POINT IS NOT THE FAULT, BUT THE FACT YOU CANNOT PENETRATE THE SYSTEM THESE MORONS HAVE SET UP. YOU CANNOT GET PAST THAT "MATTER BEING ATTENDED TO INSULT. HOURS WASTED ON THE PHONE, DOZENS OF EMAILS - NOTHING.
Please can anyone help or explain what is going on - is there actually still a technical department beyond 10210?
Here is an email I managed to find out - I asume the very people that we do not know if they still exist or not the service desk that swears at you ("the matter is being attended to") via the call centre person:
Mail them and see if any of you sitting with this frustration managed to get a response. Or if it is eventually blocked then you know they have no intent in communicating with you at all until they feel fit to do so.
on 06-07-2019 08:46 AM
I look after the IT in a group of several small shops
Outlook 2016 and Office 365 is incompatible with Telkom's SMTP servers. No mail will be transmitted using those platforms
The usual excuse from Telkom is that the email address is sending spam and has been blocked
My answer to this, is how a brand-new email address on a brand-new computer can possibly be sending spam well before it is connected for the first time
I agree that Telkom's service staff are dreadfully inept,. disinterested and hide behind bureaucracy. If you push a little bit, then you are presented with a host of "security questions" that must be answered before they will go any further. One session in June, the Telkom person wanted 1) N number, 2) telephone number, 3) physical address of the premises, 4) mobile phone number of the account holder (even though it was a business account), 5) to speak to the account holder, 6) the ID number of the account holder (again it was a business account but they insisted), 7) what the service was (Fibre, DSL or LTE), 8) does the service go through a switchboard and last of all, what the exact problem is again
I tell this person several times that fibre does not go through a switchboard, to be told that I am wrong
Then, the final words are: "I will escalate the problem and here is your ref number"
You call the next day to be told that the problem under ref number has been resolved.