Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 3

Re: Complaint Bad Service and Service Turn Around Times

Im looking to complain about telkom and I still need to join a community???? You guys are starting to become just like cell c, I will be porting back to vodacom tomorrow, I cant keep topping up and 15min late get an sms that my balance is lower than R5. Where is my money going???????

 

Thanks for nothing telkom and goodbye, hello again vodacom

New Member
Posts: 3

Re: Complaint Bad Service and Service Turn Around Times

Im looking to complain about telkom and I still need to join a community???? You guys are starting to become just like cell c, I will be porting back to vodacom tomorrow, I cant keep topping up and 15min late get an sms that my balance is lower than R5. Where is my money going???????

 

Thanks for nothing telkom and goodbye, hello again vodacom

Established Member
Posts: 11

Telkom is Actually Stealing my Data and Changed: Complaint Bad Service and Service Turn Around Times

[ Edited ]

Telkom is Actually Stealing my Data and Changed my contract on their own. Good Day Everyone, Please let me know if anyone has any Data Contracts with Telkom which include Promotional Data as Telkom is no longer using the Promotional Data and taking Data from the New Month. I am checking if anyone else is also experiencing the same issue with Telkom. Telkom is now using only my Inclusive Data and not touching the Promotional Data at all. When my Inclusive Data Finishes instead of using the Promotional Data they start to steal Data from the New Month. This started happening 3 to 4 Months Ago. Everyone with Promotional Data should check this as the Promotional Data is now just a Gimmick / Con / Scam if Telkom does not use it.


Thanks & Best Regards

Laurent M Naidoo

INTERNATIONAL TRADE MANAGEMENT (PTY) LTD
The Cheapest Customs Clearing Agents
285/3 West Road, Pomona,
Kempton Park, Gauteng, 1619

Cell : 084-504 5686
Tel : 011-845 7043
Fax : 011-845 7045
Email : ops@itmza.com
Email : Laurentmnaidoo@gmail.com
Web : www.itmza.com
Member
Posts: 2

Re: Complaint Bad Service and Service Turn Around Times

My experience is similar

Member
Posts: 2

Re: Complaint Bad Service and Service Turn Around Times

After many months of phone calls, emails, visits to Woodlands service provider to try and understand my account, in exasperation I cancelled my Telkom Internet Wi-Fi account on 21st August.

Due to ongoing enigmatic poor service i have experienced from inept staff since February this year, i paid regular follow-up visits to Woodlands service provider to ensure my account had indeed been cancelled. Scheduled switch-off after one month's notice, was for 21st September?
I needed confirmation because i required a seamless Wi-Fi uninterrupted internet change and obviously did not want two contracts with two different service providers running simultaneously.
The many Telkom assurances on my cancellation received was affirmative, so with some trepidation, i proceeded with another contract for a new service provider. Come 21st September my Telkom internet is still on and my new service provider will be installed 31 September (i delayed introduction just to be on the safe side of Telkom switch off). I was beyond angry when I yet again visited Woodlands Telkom service provider. The insensitive manageress suggested i only requested partial cancellation and my Wi-Fi account is still active?
I was reduced to a gobsmacked irate wreck and have again cancelled the rest of my Telkom account without any knowledge of when it will finally be switched off?
My fear of two accounts has become self-fulfilling and I am now faced with a double account from two different service providers due to unacceptable misunderstood service with no tangible resolution in sight?

About This Post
  • 14 replies
  • 5956 views
  • 10 kudos
  • 11 Contributors