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Member
Posts: 1

Data never received

Topped up airtym and bought data on 18 august upto now nothing came to me despite the fact that money was deducted from me
Valued Contributor
Posts: 847

Re: Data never received

Hi @Isaacnyakudya

 

Wish we could help but we’re customers in the forum - only Telkom can attend service issues. More support options here  :-

 https://community.telkom.co.za/t5/Announcements/Telkom-Service-Channels-How-to-get-Help/m-p/1768#M13

 

You’re not alone, many others have reported data issues this week. Hopefully you’ll get your data soon as Telkom had technical difficulties & service outages, here’s what they replied on Telkom Twitter: -

 

“We apologize for the delayed response and for the inconvenience caused , please be advised that we are experiencing service issues and our Technical team are attending to this matter with great urgency, kindly DM your details ( ID Number and the Number in question) as we need to escalate your query to our Technical team for further assistance, feedback will be communicated soon.”  

 

If you still can’t access the data try sending a detailed message to a Telkom media support team below for decent feedback and results :

 

Facebook: TelkomZA

Twitter:   @telkomza

 

Hope this helps. Good luck - please let us know what happens.

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