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MO1
Established Member
Posts: 7

Faults reported are closed with nothing resolved

Dear Telkom,

When are you going to get your act togther????

You have the most archaic systems that actually make zero sense, hence, WE, the paying consumer, has to log another fault to get the complaint resolved and not even getting to the actual fault. And it goes on from there.........

 

So, I logged a fault - Have a reference number - now I wait.

All I get is a call center agent calling me to tell me thatthe call is now closed. Thereafter, an SMS arrives stating that your call is now resolved.

So, I replied, 'NO' - options from the sms to indicate that your call is now resolved.

A day  later, another SMS - your call is resolved - 

Now the kicker.....

 

"If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services.

Alternatively use http://residential.telkom.co.za/emailcontact-residential/escalationform.htm"

 

Guess what - this link does not work - All you get is:

"The request did not specify a valid virtual host."

 

NOW WHAT TELKOM??????

 

Oh, BTW - I had insisted to speak to a technical person who actually understood my issue and HE logged the call...

 

SO WHO IS CLOSING THE CALLS????

 

Perhaps some manager who wants to think he closed so many calls in such a short time - 

 

 

 

 

 

 

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