No payment or debit order went of my bank account, therefor I was placed on ITC only on 5 February 2019. A case has been opened 12 September 2019 with SAPS and Telkom (Case nr 30069184). All the necessary documents was submitted for the case to be investigated. 14 November 2019 I received an sms that the case has been resolved. After numerous calls and escalations from floor managers I have received a new case number (31710814) and still the account is not attended to or resolved. I'm still on ITC 4 months down the line.