Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Member
Posts: 2

Fraud Case Not Resoved After 4 Months

A fraudulent case was opened on my name in 2013.

No payment or debit order went of my bank account, therefor I was placed on ITC only on 5 February 2019.  A case has been opened 12 September 2019 with SAPS and Telkom (Case nr 30069184). All the necessary documents was submitted for the case to be investigated.  14 November 2019 I received an sms that the case has been resolved.  After numerous calls and escalations from floor managers I have received a new case number (31710814) and still the account is not attended to or resolved. I'm still on ITC 4 months down the line.

About This Post
  • 0 replies
  • 168 views
  • 0 kudos
  • 1 Contributor