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Member
Posts: 2

Google services unresponsive via Telkom connection

Hello. Strange issue: Google services (maps, play, mail) are either extremely slow or completely unresponsive when I'm connected to my Telkom LTE, but not when I test via another provider. Could there be some strange throttling happening? To compare:

 

With another provider (mobile hotspot, much slower connection)

 

traceroute mail.google.com
traceroute to googlemail.l.google.com (216.58.223.37), 64 hops max, 52 byte packets
 1  192.168.43.1 (192.168.43.1)  3.093 ms  1.438 ms  1.343 ms
 2  * * *
 3  41.50.7.238 (41.50.7.238)  62.643 ms  37.923 ms  37.050 ms
 4  * * *
 5  10.220.232.193 (10.220.232.193)  120.564 ms *  77.478 ms
 6  41.50.16.1 (41.50.16.1)  36.790 ms  36.059 ms  35.984 ms
 7  41.50.0.2 (41.50.0.2)  36.918 ms  46.387 ms  37.059 ms
 8  41.50.1.1 (41.50.1.1)  34.933 ms  39.414 ms  35.285 ms
 9  41.48.253.5 (41.48.253.5)  38.070 ms  45.561 ms  41.509 ms
10  72.14.197.146 (72.14.197.146)  43.318 ms  57.569 ms  37.015 ms
11  72.14.239.129 (72.14.239.129)  35.994 ms  34.040 ms  42.042 ms
12  jnb01s08-in-f37.1e100.net (216.58.223.37)  35.380 ms  39.352 ms  34.060 ms

 

with Telkom LTE:

traceroute mail.google.com
traceroute to googlemail.l.google.com (216.58.223.5), 64 hops max, 52 byte packets
 1  homerouter.cpe (192.168.8.1)  4.141 ms  1.146 ms  1.066 ms
 2  * * *
 3  105-187-252-109.ti-sen.telkomsa.net (105.187.252.109)  40.468 ms  19.979 ms  20.774 ms
 4  ipc-aggr-2.south.dsl.telkomsa.net (105.226.0.57)  24.494 ms  29.581 ms  20.566 ms
 5  * * *
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  *^C

And here I am tracerouting something other than a Google service via Telkom LTE, which works:

traceroute db.no
traceroute: Warning: db.no has multiple addresses; using 104.28.12.5
traceroute to db.no (104.28.12.5), 64 hops max, 52 byte packets
 1  homerouter.cpe (192.168.8.1)  1.535 ms  1.212 ms  1.316 ms
 2  * * *
 3  105-187-252-105.ti-sen.telkomsa.net (105.187.252.105)  43.652 ms  17.851 ms  20.785 ms
 4  ipc-aggr-1.south.dsl.telkomsa.net (105.226.0.13)  19.991 ms  17.573 ms  21.423 ms
 5  105-187-252-46.ti-sen.telkomsa.net (105.187.252.46)  20.360 ms  18.093 ms  21.239 ms
 6  196-10-140-198.ixp.capetown (196.10.140.198)  21.973 ms  19.790 ms  27.020 ms
 7  104.28.12.5 (104.28.12.5)  20.892 ms  24.858 ms  20.952 ms

Considering I use Google mail and docs for work, this has become very annoying very quicly. Someone please save me from having to use Bing while on my Telkom connection.

 

 

 

Senior Member
Posts: 43

Re: Google services unresponsive via Telkom connection

Hi,  do you still have an issue?

I have Telkom fibre installed (10m) and had a similar problem with certain sites not responding, although this was a DNS issue.

I changed my settings in my router from auto to: 

 

Google DNS

Primary 8.8.8.8 

Secondary 8.8.4.4

 

and everything worked, even appeared to be fasted in resolving address's

 

Not sure if you are able to do this in your LTE router, but if you can it's worth a quick try

Member
Posts: 2

Re: Google services unresponsive via Telkom connection

Hi.

 

It lasted for about half of the day. I also tried changing DNS servers, but in my case it didn't help. Chatted with one of the customer help guys and he said there was an issue with ipc-aggr-2.south.dsl.telkomsa.net as in my traceroute, so I waited it out.

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