on 16-04-2018 10:08 AM
As per the SUBJECT MATTER, I ask again, How can we complain about the bad poor service. The rude call Centre employees, The bad connection issues, the "My Telkom" app etc...Reall people, How can we complain.
I have come to realise its not possible to complain. HOW CAN ONE COMPLAIN IF THERE IS NO SERVICE TO COMPLAIN ABOUT?
Maybe telkom has been "Guptarised" like all other State Entaties which confirms, there is nothing to complain about
on 16-04-2018 01:22 PM
You do not complain. You just wait. Telkom does not care. They own the Manopoly and there is nothing you can do about it, but just suck it up. I've been waiting for two months for them just to get my order right, for a line transfer. Ive moved around the corner and have been waiting for sevice, with no hope in sight.
on 16-04-2018 04:33 PM
Sorry to see this happening to you. We community members do know the frustration but we’re Telkom customers like you (no other link to Telkom).
We help when we can but this forum is not manned by Telkom agents - only their support channels can assist with service related issues : - https://community.telkom.co.za/t5/Announcements/Telkom-Service-Channels-How-to-get-Help/m-p/1768#M13
If no joy from the call centres you could visit nearest Telkom store to speak with an agent .
Otherwise I’ve found that emailing details of the issue to both firstname.lastname@example.org and Telkom social media channels is the most effective for quick response and feedback :-
Hope this helps, good luck.
3 weeks ago