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New Member
Posts: 2

Re: How do you cancel a Telkom Service?

How do I cancel part of my Telkom service?

I have just had fibre installed so no longer need ADSL, but would like to retain my landline telephone.

How do I cancel just the ADSL service?

On-line does not split landline telephone service from ADSL service

 

New Member
Posts: 2

Re: How do you cancel a Telkom Service?

How do I cancel part of a Telkom Service?

I have recently had fibre installed so no longer need ADSL service. This is shown as an item on the monthly bill that I have no use for.

 

Established Member
Posts: 16

Re: How do you cancel a Telkom Service?

That was no problem to cancel by me fill in form at a telkom shop.should be
good.telkom has a phone looks like phone but is like a cell and landline
calls are free to telkom lines.once off 400 no wifi and 800odd with
wifi.gets plugged in and can take with you.beats the monthly rental for
sure.pay as you go sim you top up and get double the air time for
1week.charges are same if it was normal land line.to phone in or out.you
must just phone around to see where you can buy it.got mine at n1
telkom.they brought them in due to the cable theft.
Member
Posts: 1

Re: How do you cancel a Telkom Service?

I bought a contract phone and it was couried to me, now my sim card is damaged i have to do a sim swap and there is no telkom store in my area, I'm being told to locate the nearest store which is two hours drive from my town, so my question is should i travel that long just for a sim swap? why cant the store deliver just like they delivered the phone to my door step?

Established Member
Posts: 16

Re: How do you cancel a Telkom Service?

Telkom self or another place you take the contract out with.
New Member
Posts: 1

Re: How do you cancel a Telkom Service?

Hi There

 

I have been trying for 7 months to cancel my service.  I have faxed, I have emailed, phoned, and I am still getting R900 deducted from my account every month, please help.

 

Thanks

 

Jacqui

Established Member
Posts: 16

Re: How do you cancel a Telkom Service?

https://apps.telkom.co.za/eportal/eCustomer/accounts try this from a
telkom employee at call centre
Member
Posts: 1

Re: How do you cancel a Telkom Service?

I have the same problem. Telkom does not cancel. All they do is deduct payment each month from your debit order.

I tried to cancel a second time and got a "Unable to complete your request"

This is by far the worst "service" i have ever received 

 

Established Member
Posts: 16

Re: How do you cancel a Telkom Service?

Try email 180@telkom.co.za

Thank you
Anka Schulz
021 911 3130 ( H)
084 4860 481
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New Member
Posts: 2

Re: How do you cancel a Telkom Service?

I have attempted 3 emails for cancellation and returned unavailable.

 

Is there email address where I can inform Telkom of cancellation.

 

 

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