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New Member
Posts: 2

Re: How do you cancel a Telkom Service?

How do you cancel on behalf of someone else?

 

The persion in question do not have a profile with Telkom but the service require termination.

 

regards

 

Established Member
Posts: 16

Re: How do you cancel a Telkom Service?

I suggest go in store and fill in the form and have them email it.Then wait
for the ref number.
Then take the form and email it to you so you can follow up.

Ref number is nb. The counts query email is 180@telkom.co.za.

Thank you
Anka Schulz
021 911 3130 ( H)
084 4860 481
Established Member
Posts: 16

Re: How do you cancel a Telkom Service?

Please go to a telkom shop and get them to email the form and then get a ciopy for you and get ref on your cell phone.Follow up on that same number  .

for accounts if the still bill you and mail to 180@telkom.co.za  

Established Member
Posts: 16

Re: How do you cancel a Telkom Service?

HI YOY CAN GO FILL IN THE FORM IN STORE and pretend you that person

This is what the form looks like. Make sure you get store to mail it and
then you mail it to yourself and a reverence number will come on cell phone
sms.

You escalate on that, Any mobile billing problems thereafter contact.


Thank you
Anka Schulz
021 911 3130 ( H)
084 4860 481
Member
Posts: 2

Re: How do you cancel a Telkom Service?

Hi

 

I am unable to link my contract to my profile it. I get an error msg that states that e-mail phone combination does not match.

 

I have been into telkom store and they are unable to assist. I want to cancel my contract.

 

Regards

Wayne

Established Member
Posts: 16

Re: How do you cancel a Telkom Service?

Hi

What contract are trying to cancel? Is it a mobile contract? You must go
and fill in form at store and get your ref number and follow up on that.

I have a great contact of manageress for mobile and finally got rebate last
Friday.If it is a mobile contract that came to an end the easiest is to
change it to pay as you go then they cannot deduct.

Good luck.
Member
Posts: 3

Re: How do you cancel a Telkom Service?

I am fedup with Telkom . DONT SUBSCRIBE TO ANYTHING FROM TELKOM!!! I have been trying to cancell my landline and internet for the past 6months. I have spoken to 5differnt people Zinthle, Nangamso etc. I send them the cancellation directly and they just never reply. I still get invoiced, so by this time I am pretty sure they are doing this deliberately to try and see how much they can still milk out of me. I am going to take legal action because trying to get through to Telkom is a waist of time. So to anyone out there who is thinking about cancelling their service GOOD LUCK!!!

Established Member
Posts: 16

Re: How do you cancel a Telkom Service?

PotgieED@telkom.co.za


This lady sorted me out after 5months problem, she does the mobile side,
maybe you can ask her for someone.BTW when you contact them always rate
them 0 for bad then that will get escalated.

Good luck .

Thank you
Anka Schulz
021 911 3130 ( H)
084 4860 481
New Member
Posts: 2

Re: How do you cancel a Telkom Service?

Definetly the most useless service provider with NO respect for their customers and definetly no sense of business etiquete!!! Because of the useless or lack thereof service, I again tried to get in contact with Telkom in order to know what the penalty would be should I cancel my contract now. After requesting a callback numerous times, which never happened, "SHOCK"! I kept phoning them untill I had the courage and time to stay on the line for 16 minutes before my call was answered! The person who answered was very incompetent and after another 15 minutes he explained that I can only know what my penalty will be by following the online cancelation process. I did exactly that, and now it seems I've cancelled my contract, still don't know what the penalty is... and I cant "uncancel"! Bloody useless!!

Highlighted
Established Member
Posts: 9

Re: How do you cancel a Telkom Service?

The above does not work. I have multiple reference for 5 numbers and confirmtaion from the online portal. The lines are still active and I am still being billed. I have tried email, telephone, going to the branch and even the online portal. BEWARE! It's not possible to cancel an unused Telkom line. I have been struggling for almost a year and a half... You can complain online, Hello Pter, FAcebook, Twitter, even the Ombudsman. Nothing helps...

 

They still bill me even though I have done all they ask multiple times.

 

 

AVOID TELKOM!

 

#TelkomMustFall

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