on 15-08-2018 01:24 PM
Case number 24483821
Cases logged 6 times before (reference 23196510), still not resolved. Charged for a cancellation which was done a month prior to line being cancelled, yet still charged (and I have proof of this).
I've been struggeling sinse May to have this resolved.
on 15-08-2018 03:42 PM
i HAVE exactly the same problem. in May I requested a 2nd Jack. it was never installed, but the technician signed off and said it was.
I was debited. we are now in Mid August and I am having no success. no refund, no luck.
we then put a line in by my sister. the contract was unlimted calls to any number. now I am been billed for numbers. I am at my tether
with telkom and ready to take this further ie legal
on 15-08-2018 05:40 PM
Sorry to hear this is happening to you - extremely frustrating & stressful not getting proper feedback or resolution.
Unfortunately we can’t help much as we’re customers in the forum - only Telkom can attend service issues.
Here are the various options to report & follow up with Telkom :-
If you haven’t already done so, log an accounts dispute and get a formal Telkom reference in writing. ( you would need this to take the matter further with CPA or ICASA ... hopefully it won’t come to that ).
Message a complaint with details of your issues on to a Telkom media team (below) and / or email the same to support@Telkom.co.za for efficient response & results. Include your contract details, previous Telkom refs & dates, and any relevant documentation copies.
Hope this helps, good luck - please keep us posted re your outcome.