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Posts: 6

Integrated Data Sim

Hi All

 

I have a intergrated data sim linked to my uncaped Adsl line.

i get 1 Gig each month but this month i barely used it (about 300Mb) then it stopped working so i checked on the custumer portal shows i have used 0.31Gig (which is 310Mb).

 

so  i call custumer care they check and come back saying i must look at the gragh thats also there, the gragh shows i have used 1.31Gigs this now totally confuses me. 1stly i did not use that much and secondly there is clearly a miss alignment with the two totals but the guy on the other end is just focused on the 1,31 gig telling me thats why it is not working. 

 

any one know what can be the cause and what to do next?

 

Thanks 

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